Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Sign Sail (“Service”), operated by Sign Sail (“we”, “us”, “our”). By creating an account, publishing a form, or signing a form through Sign Sail, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Sign Sail provides software for building web forms, collecting responses, capturing legally-binding electronic signatures, and generating signed PDFs with ESIGN-grade audit trails. The Service is provided as a hosted software-as-a-service offering.

2. Accounts

You must provide accurate information when creating an account and keep it updated. You are responsible for all activity under your account and for keeping your credentials secure. You must be at least 16 years old (13 in the United States) to create an account. Notify us immediately if you suspect unauthorized access.

3. Acceptable use

You agree not to use Sign Sail to:

• Collect data or signatures for any unlawful purpose.
• Impersonate another person or entity.
• Host phishing, malware, fraud, or deceptive content.
• Circumvent plan limits, rate limits, or access controls.
• Interfere with, disrupt, or reverse-engineer the Service.
• Violate any applicable law or third-party right.
• Collect sensitive personal data (health records, government IDs, payment card numbers, etc.) without first ensuring appropriate legal basis and implementing additional safeguards.

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice at our discretion.

4. Your content

You retain full ownership of the forms you create, the submissions you receive, and any files uploaded through your forms (“Your Content”). By using the Service, you grant us a limited license to store, process, and display Your Content solely for the purpose of operating the Service on your behalf. We will not access Your Content except as needed to provide the Service, respond to support requests, or comply with legal obligations.

5. Electronic signatures

Signatures captured through Sign Sail are intended to comply with the United States Electronic Signatures in Global and National Commerce Act (ESIGN), the Uniform Electronic Transactions Act (UETA), the European Union eIDAS Regulation (Simple Electronic Signature level under Article 25), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and equivalent provincial legislation, and comparable frameworks in other jurisdictions.

Each signature captured through the Service includes:

• An image of the drawn signature (PNG).
• A UTC-precise timestamp.
• The signer's IP address and user-agent string.
• An explicit consent acknowledgement stating the signer agrees the electronic signature is legally binding.
• A SHA-256 hash of the complete submission payload for tamper evidence.
• A snapshot of the form schema at the moment of signing.

This metadata is bundled into a PDF audit trail with every signed submission. You acknowledge that signatures collected through Sign Sail are valid and enforceable, subject to the laws of your jurisdiction. Sign Sail is not intended for qualified electronic signatures (QES) under eIDAS. For documents that legally require that level, use a certified QES provider.

6. Billing and plans

• Free plan: Free forever for up to 2 forms and 25 submissions per month. No credit card required.
• Pro plan: $16 USD per month, or $144 USD per year (about $12 per month). Unlocks unlimited forms, 1,000 submissions per month, PDF email attachments, CSV/Excel export, conditional logic, file uploads up to 10MB, respondent email notifications, and custom templates.
• Business plan: $39 USD per month, or $348 USD per year (about $29 per month). Everything in Pro, plus 3 included seats, 5,000 submissions per month, file uploads up to 25MB, multi-party signing, the REST API, the MCP server, outbound webhooks, and the option to remove Sign Sail branding.
• Enterprise plan: $129 USD per month, or $1,188 USD per year (about $99 per month). Everything in Business, plus 10 included seats, 25,000 submissions per month, file uploads up to 100MB, single sign-on, team management, a custom domain, and dedicated support.

Paid plans are billed in advance via Stripe and renew automatically at the end of each billing period unless you cancel. You can cancel at any time from the Customer Portal accessible from your Account page; cancellation takes effect at the end of the current billing period. We do not offer pro-rated refunds for partial months, but we offer a 14-day money-back guarantee on your initial paid subscription. Email [email protected] within 14 days of first charge and we'll refund in full.

We may update pricing with 30 days' notice by email. If you don't agree to the new pricing, you may cancel before it takes effect and your current plan will remain at the old price until the end of the billing period.

7. Plan limits and overages

When you reach a plan limit (form count, monthly submission count, file size cap), the affected feature is blocked until you upgrade or the next billing period begins. We do not bill overages; the Service simply stops accepting additional submissions to protect you from unexpected charges. Submissions that arrive after the cap is reached receive an error message and are not recorded.

8. Service availability

We strive for high availability but make no SLA guarantees on the Free plan. Paid plans include a target of 99.9% monthly uptime calculated excluding scheduled maintenance. If uptime falls below the target in any month, Business customers may request a pro-rata service credit by emailing [email protected] within 30 days.

9. Warranty disclaimer

THE SERVICE IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL BE ACCURATE OR RELIABLE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGN SAIL'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE GREATER OF (A) $100 USD OR (B) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions don't allow the exclusion of implied warranties or the limitation of incidental damages. If you live in one, the limitations above apply to the maximum extent permitted.

11. Indemnification

You agree to indemnify and hold harmless Sign Sail, its officers, and its employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) Your Content, (b) your use of the Service in violation of these Terms, or (c) your violation of any third-party right, including any privacy or intellectual property right.

12. Termination

You may terminate your account at any time from your Account page. We may suspend or terminate your account for material breach of these Terms, non-payment, prolonged inactivity, or in response to a legal order. Upon termination, we will delete your data in accordance with our Privacy Policy's retention schedule. You remain responsible for any charges incurred before termination.

13. Changes to these Terms

We may update these Terms as the Service evolves. Material changes will be announced by email to Creators at least 14 days before taking effect. Continued use of Sign Sail after the effective date constitutes acceptance of the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Sign Sail is incorporated, without regard to its conflict-of-laws principles. Any dispute arising under these Terms shall be resolved exclusively in the courts of that jurisdiction, unless required otherwise by applicable consumer protection law in your place of residence. Where mandated, consumers retain all rights granted by their local law.

15. Contact

For questions about these Terms, email [email protected]. For support, email [email protected]. For billing questions, email [email protected].